We want to hear about your experience with Tricare medical coverage

Arin Yoon for NBC NewsShareAdd NBC News to GoogleSept. 23, 2026, 7:00 AM EDTBy Elizabeth Chuck, Jason Kane and Erin McLaughlinTricare promises to provide health benefits to millions of active-duty service members, veterans and their families.

But in recent months, NBC News has uncovered a slew of complaints about the U.S. military’s healthcare program as part of our “Cost of Denial” series, which examines coverage refusals and other insurance-related problems.

Many people who receive healthcare through Tricare say their issues began when the military switched the companies that administer the program at the start of 2025.

After NBC News reported on one veteran whose claims were repeatedly denied, delaying crucial care after his cancer diagnosis, one of the contracted companies issued a public apology, and Texas Attorney General Ken Paxton opened an investigation into denied claims.

We are continuing to cover Tricare and want to hear about people’s experiences. If you are a Tricare beneficiary, provider, contractor or employee dealing with denied claims, delayed reimbursements or other issues, we would like to hear from you.

Elizabeth ChuckElizabeth Chuck is a reporter for NBC News who focuses on health and mental health, particularly issues that affect women and children.

Jason KaneJason Kane is a producer in the NBC News Health & Medical Unit. 

Erin McLaughlin is an NBC News correspondent.