Telus says 'small number' of calls interrupted in Eastern Canada on Thursday - CBC

Telus's headquarters in downtown Vancouver is seen on May 6. The company reported mobile and wireless service outages affecting parts of Ontario, Quebec, B.C. and Alberta on Thursday, some of which have since been resolved. (Ben Nelms/CBC)Social SharingAn outage map on the Telus website showed issues with phone and wireless services in several provinces on Thursday, but the company reported that issues in Ontario have since been resolved.

An outage was reported at around 9:40 a.m. ET on Thursday in southwestern Ontario, according to the company's website.

The Windsor Police Service said the outage had caused intermittent issues with its non-emergency line, but that Windsor's emergency line remained unaffected.

In a statement to CBC News on Thursday afternoon, a Telus spokesperson said a "small number" of calls in Eastern Canada reported service interruptions Thursday morning.

"All services have been restored, and calls to emergency 911 services remained fully operational," the statement said.

A Telus spokesperson told CBC News via email on Thursday night that there are "no 911 disruptions to our customers in Ontario right now."

3 major outages renew concerns about northwest B.C.'s communications network

In eastern Ontario, near the Ottawa area, Telus reported an interruption resulting in outbound call failures to landlines that began around 9:14 a.m. ET on Thursday. The outage appeared to be resolved after 1 p.m.

Earlier, an outage linked to a damaged cable was reported in parts of Quebec, but it appears to have since been restored.

Telus said customers in Western Canada were not affected by the same service disruptions reported Thursday, though a number of outages appeared to be ongoing in B.C. and Alberta, on the company's website.